“The combination of processes used to ensure that the degree of excellence specified is achieved.”

SAQA Act R1127

NOSA’s policies and procedures strive to create the appropriate climate of high-quality learning. These are people-based, encourage problem solving, continuous improvement and teamwork; all of which reflect our participative management philosophy.

NOSA aims to continually offer training and development programmes of the highest standard through:

• Effecting skills transfer and instilling a proactive mindset toward upholding high standards of quality.
• Implementing the creative use of technology to enhance our training offerings.
• Delivering all services in accordance with statutory and client requirements.
• Implementing and continually improving our quality objectives in accordance with the requirements of ISO9001:2015.
• Providing adequate resources to affect these procedures as well as the organisation’s quality objectives.
• Ensuring that employees are always empowered with regards to quality, while ensuring that continuous improvements in current operations are implemented.

Thereby generating superior value for all stakeholders on a sustainable basis.

Chantal Gray
Managing Director